Hogarth Worldwide

Production Support Engineer (FTC)

Posted Date 2 months ago(19/11/2020 15:21)
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The Company:

Hogarth Worldwide is a leading creative production company, producing advertising and marketing content for many of the world’s most famous brands, across all media around the world. Hogarth was founded over 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.


The Role:


The primary function of the Production Support Engineer is to support the production users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely.

The role will be required to work on a flexible Rota, during weekdays, including telephone support and possible onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.


  • Implementation of new production environments, including setting up an on-location editing / print / VFX workstations
  • Setup of the technology in a new WPP joint venture facility within EMEA and providing first- and second-line support to the suites within EMEA
  • Deploy, manage and support computers for production users
  • Assist all job roles in the Joint Ventures, liaising with Desk side support at Hogarth to ensure the site is fully supported
  • Document and update documentation on standard procedures in real time
  • Escalate and formally report faults to specialist engineers (including third party support when required)
  • To complete project work as set by the team manager
  • Working with standard application suites and custom workflow tools at Hogarth (detailed below)


Additional Responsibilities:


Occasionally, you will be required to perform a task that is mainly performed by the (non-Production) Support Technicians. This may include:

·       AV boardroom support and VIP support

·       Provide technical support to non-production users


Essential Experience & Skills Required:


  • Significant experience in similar role in a media production environment
  • An excellent working knowledge of production processes and services, including technical support for desktop issues
  • General "can-do" service attitude
  • Physically Capable to perform the role
  • Excellent time management skills & multi-tasking abilities within tight deadlines
  • Excellent communication skills and good organisational skills
  • Strong attention to detail
  • Able to adapt to new working methods & practice technology advances
  • Be able to work independently as well as part a team
  • Effective problem solving, able to recognise root causes and identify ways to overcome them
  • Good working knowledge of VFX 2D/3D workflow,
  • Good Understanding of Scripting Language (Bash) & Python
  • Good Working knowledge of VFX Software (C4D, Maya) & Rendering (Arnold, RedShift)
  • Good working knowledge of Adobe Creative Cloud


Desirable Experience:


  • Technical Experience of ProTools
  • Technical Experience of building Editing Suites
  • Technical Experience of File Formats, Codecs
  • Technical Experience of Licensing (Nodelocked / Server, inc LMTools, FLEXlm)
  • Font Management Systems
  • JAMF Casper knowledge
  • Completed the Azure Fundamentals Exam


The standard applications include, but are not restricted to; Adobe Creative Suite, Autodesk Maya, Autodesk Flame & Flame Assist, Avid ProTools, Maxon Cinema 4D, Deadline, Microsoft Office, Microsoft O365, Tektronix Aurora, Alchemist,  Telestream Vantage, Azure Cloud Technologies, The Foundry Nuke, ESKO Automation Engine workflows, GMG ColorServer and ColorProof, Font Explorer and Active Directory


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