• Localisation Account Director

    Posted Date 2 weeks ago(05/07/2019 10:56)
    Job ID
    2019-3285
    # of Openings
    1
    Job Location(s)
    UK-London
    Category
    Account Management
    Post End Date
    30/08/2019
  • Overview

    The Account Director (AD) will support the Business Director (BD) on a prestigious technology client for the EMEA region, playing an active role in running the team operations and supporting the team in the execution of world class marketing communications. As the client’s central point of contact, the AD holds overall responsibility for the relationship with the client and key stakeholders whilst ensuring Hogarth teams are engaged and motivated to perform.  

    As part of a dynamic team, the role is very operational and will also require someone who has demonstrable experience working under pressure. Strong problem-solving skills and a keen eye for detail are critical factors for success in the role.

    Responsibilities

    Client Management:

    • Possess a strong understanding of, and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the client
    • Build close relationship of trust with key stakeholders
    • Conflict resolution
    • Operation planning and reviews

    Resource Management:

    • Work with senior management to ensure teams are engaged and motivated to perform
    • Assist in recruiting and staffing
    • Plan and coordinate training / onboarding for incoming and existing teams
    • Conduct and manage performance appraisals
    • Assist with one-to-one management / mentoring
    • Able to create and maintain strong relationships with freelance talent
    • Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability
    • Point of escalation for Hogarth internal teams

     

     Support the BD with finance management and business growth:

    • Quarterly budget planning, re-forecasting, reconciliation and analysis
    • Monitor budget utilisation across teams and flag issues to client
    • Manage resourcing across teams by monitoring utilisation and productivity
    • Ensure full compliance with all financial procedures and policies
    • Manage and maintain a continual focus on cost and revenue
    • Contribute to budgeting and forecasting process

    Project Management:

    • Understanding of project workflows and processes
    • Willing to travel abroad to manage projects when required

     

    Qualifications

    • Minimum 8 years’ client services experience with a solid account management background
    • Experience in budgeting and forecasting
    • Experience working in a fast-paced environment
    • Focus on continuous improvements, delivering excellent quality and high levels of customer service
    • Agency experience managing international clients in multiple markets with multiple stakeholders
    • Experience of running an account team including resource planning
    • Prior people management experience
    • Negotiation skills
    • Problem solver
    • Great networking skills
    • High level of organisation and attention to detail
    • Strong English speaking and writing skills are essential

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