• Support Technician

    Posted Date 2 weeks ago(03/08/2018 12:33)
    Job ID
    2018-2098
    # of Openings
    1
    Job Location(s)
    UK-London
    Category
    Technology
  • Overview

    The primary function of the Support Technician is to is to provide on-site / remote support to staff at studios throughout London and the wider EMEA region.

     

    The role will be required to work 9am-6pm weekdays with flexibility, including telephone support and onsite support at weekends and for other out of hours work.

    Responsibilities

    We are seeking a highly motivated and enthusiastic technician to work within the Technology team. The successful candidate will help support Hogarth to perform at the highest level.

    • Build and deploy new Mac workstations through JAMF Pro software
    • Provide technical support for desktop issues throughout the company
    • Support VIP members of Hogarth
    • Maintain meeting rooms A/V equipment
    • Technical support for in-house agency facilities
    • Adobe Creative Cloud support
    • Microsoft Office support

    Qualifications

    • Good experience of Mac OS support
    • Basic understanding of computer network concepts
    • Maintaining various databases through out the company
    • Understanding computer management software
    • Good analytical and problem solving skills
    • General “can-do” service attitude
    • Excellent time management skills and multi-tasking abilities within tight deadlines
    • Excellent communication skills

    Desirable Experience:

    • Media background would be advantageous
    • Experience of supporting Windows operating systems
    • Active Directory experience
    • Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)

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