• Creative Operations Manager

    Posted Date 2 months ago(29/03/2018 21:39)
    Job ID
    # of Openings
    Job Location(s)
    US-NY-New York
    Post End Date
  • Overview

    We have an exciting opportunity for a Creative Operations Manager to support our high-volume, fast-paced integrated creative and content studio, The BOX, embedded in our client’s NYC offices. Here you will be working on a global brand that publishes the most trusted business news and financial information in the world.


    About The BOX:

    The Box is powered by The&Partnership, a global communications agency and Hogarth Worldwide, a global marketing implementation company. Our joint mission: to provide clients with next generation business transforming marketing and strategic production capabilities across all media channels. We are both part of the WPP global network.

    About the Position:


    As the Creative Operations Manager you will be at the center of daily operations for The BOX and a key point of contact with our client. In this role, you will work closely with our clients to manage and prioritize work, onboard new projects and ensure successful and efficient project delivery. You will manage a small team of integrated project managers and be responsible for resource management. You will also partner with the General Manager to deliver against the operational goals of the unit; great creative work that helps grow our client business and excellent client service, delivered efficiently.  Fundamental and specific aspects of this position include account management, project management at a senior level, resource management and utilization analysis, and operations support in the areas of process design, tools integration and operational reporting.


    • Client management including brief review, project onboarding, issue resolution
    • Oversee a small team of project managers
    • Ensure processes are running smoothly and continually push through process improvements.
    • Work with the PM team to build custom reports and pull together monthly metrics through Jira.
    • Project Management on key projects
    • Oversee project pipeline and work with GM to forecast resource needs
    • Implement and ensure team adoption of resource management tools and processes
    • Proactive monitoring of project volume, working with CD’s and studio leads to balance load or engage additional resources as needed to meet timelines
    • Ensure the adoption and ongoing usage of project management software (Jira) across the team
    • Help our team deliver consistently flawless projects within scope, schedule and budget


    • 6-8 years as an integrated project manager, producer or studio manager, preferably with creative agency experience
    • 2+ years managing Project Management, Production or Resource Management teams
    • Strong working knowledge of creative and production workflows (print, digital and video)
    • Ability to build effective cross-functional relationships with all teams and business units
    • Ability to partner and work constructively with clients on challenging projects
    • Self-starting, able to prioritize and work independently
    • Ability to thrive in fast-paced environment
    • Be a source of calm, with a positive approach and solutions-focused mindset
    • Decisive, with ability to execute quickly
    • Excellent written and verbal communication skills
    • Knowledge of PM software required, JIRA strongly preferred


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed