• Senior Account Manager

    Posted Date 3 months ago(02/05/2018 11:11)
    Job ID
    2017-1644
    # of Openings
    1
    Job Location(s)
    UK-London
    Category
    Account Management
  • Overview

    As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

    Responsibilities

    Internal Responsibilities:

    • Demonstrate an thorough understanding of the Hogarth business model, services and technology
    • Demonstrate an understanding of the internal organizational structure – who to go to for all eventualities
    • Ensure your line manager is aware of your workload, issues and successes etc.
    • Escalate any issues to your line manager
    • Provide detailed handover notes/briefing to ensure all work can be managed in your absence
    • Respond to requests from senior management
    • Manage internal admin, holidays, sick days ect. And take responsibility for all timesheet accuracy from any direct reports 

    Client Management Responsibilities:

    • Immerse yourself in the client’s brand and offering
    • Prepare client proposals
    • Present and deliver creative work appropriately – take ownership of your work and Ensure best in class delivery of work to a high standard
    • Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
    • Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)
    • Ensure clients understand agreed workflows and manage them through the process
    • Set and manage client expectations deliverables and timeframes
    • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
    • Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
    • Build strong day to day relationships with all clients and agency stakeholders – communication is key
    • Idenfity training requirements and opportunites for clients to ensure their adherence to processes and improve workflow

    Project Management Responsibilities:

    • Co ordinate between all relevant parties – internal (Print, Broadcast, Digital etc) and external (Clients and Agencies)
    • Consistently deliver against all contractual obligations include SLAs and KPIs
    • Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
    • Follow agreed workflows and utilize relevant project management tools – FIDO, Trados etc.
    • Ensure clear division of responsibility for appropriate files at each stage of the project
    • Where project managers/producers are involved, take responsibility for ongoing communication, traking project progress and status vs. schedules, timings, delays ect
    • Manage, monitor and update all timelines and set realistic expectations with clients
    • Monitor internal workflows, identify areas for improvement and make recommendations
    • Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to SAM/AD
    • Check all materials (PDFs, emails, TVCs ect.) and ensure quality control procedures have been followed before sending to clients
    • Keep SAM/AD updated on status of projects
    • Collate any information needed for input to client reports and presentations
    • Manage FIDO/Zonza
    • Help organize, attend (if required) and minute meetings
    • Manage your workload effectively and highlight to your line manager if support is required to ensure successful completion of a project
    • Provide administrative support team as required

    Quality Control Responsibilities:

    • Highlight and escalate quality control issues
    • Act as a brand/QC guardian – always ensure brand guidelines and QC checklist and procedures are followed
    • Ensure the best external talent is always used – freelancers, proofreaders, copywriters, planners where necessary (liase with relevant Dept. heads and ensure they pass relevant tests) 

    Financial Control Responsibilities:

    • Ensure full compliance with all financial procedures and policies
    • Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD
    • Contribute to budgeting and forecasting process
    • Help develop initiatives to maximize profitability
    • Assist with financial reporting and smooth running of the finance function 

    Business Development Responsibilities:

    • Strive to better client and stakeholder relations
    • Proactively seek and identify new revenue opportunities in existing clients or prospects and inform AD
    • Support the SAM/AD in developing proposal for any new revenue oppertunites
    • The above is not an exhaustive list and you may be asked from the times to time to undertaken additional duties

    Qualifications

    • 2+ years managing and servicing international accounts
    • Experiencing working in transcreation, translation, localization
    • Experience working in TV, Digital or Print production
    • Strong time management skills/prioritization skills
    • Can do attitude and an ability to work under pressure
    • Strong interpersonal and communication skills
    • Fluent oral and written English, other languages desirable
    • Strong numeracy skills
    • Highly organized, detail oriented, client focused and proactive
    • Team Player
    • Strong IT literacy, including Word, Excel, Powepoint/Keynote

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