• Production Support Engineer (Video / Print / VFX)

    Posted Date 3 months ago(25/10/2018 16:29)
    Job ID
    2017-1558
    # of Openings
    1
    Job Location(s)
    UK-London
    Category
    Technology
  • Overview

    The Role:

    The primary function of the Production Support Engineer is to support the production users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely.

    The role will be required to work on a flexible rota, being available from 8am to 8pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

     

    Key Responsibilities:

    • Implementation of new production environments, including setting up an on-location editing workstation
    • Setup of the technology in a new WPP joint venture facility within EMEA and providing first and second line support to the suites within EMEA
    • Deploy, manage and support computers for production users
    • Assist all job roles in the Joint Ventures, liaising with IBM Desk side support at Hogarth to ensure the site is fully supported
    • Document and update documentation on standard procedures in real time
    • Escalate and formally report faults to specialist engineers (including third party support when required)
    • To complete project work as set by the team manager
    • Working with standard application suites and custom workflow tools at Hogarth (detailed below)

     

    Additional Responsibilities:

    Occasionally, you will required to perform a task that is mainly performed by the (non Production) Support Technicians. This may include:

     

    • AV boardroom support and VIP support
    • Provide technical support to non production users

     

     

    Essential Experience & Skills Required:

    • Significant experience in similar role in a media production environment
    • An excellent working knowledge of production processes and services, including technical support for desktop issues
    • General "can-do" service attitude
    • Excellent time management skills & multi-tasking abilities within tight deadlines
    • Excellent communication skills and good organisational skills
    • Strong attention to detail
    • Able to adapt to new working methods & practice technology advances
    • Be able to work independently as well as part a team
    • Effective problem solving, able to recognise root causes and identify ways to overcome them
    • Good working knowledge of VFX 2D/3D workflow, Scripting (Bash)
    • Good Working knowledge of VFX Software (C4D, Maya) & Rendering (Arnold, RedShift)
    • Good working knowledge of Adobe Creative Cloud

     

     

     

     

    Desirable Experience:

    • Technical Experience of ProTools
    • Technical Experience of building Editing Suites
    • Technical Experience of File Formats, Codecs
    • Technical Experience of Licensing (Nodelocked / Server, inc LMTools, FLEXlm)
    • Font Management Systems
    • JAMF Casper knowledge

     

    The standard applications include, but are not restricted to; Adobe Creative Suite, Autodesk Maya, Autodesk Flame & Flame Assist, Avid ProTools, Maxon Cinema 4D, Deadline, Microsoft Office, Microsoft Exchange, Tektronix Aurora, Telestream Episode Engine, The Foundry Nuke, ESKO Automation Engine workflows, GMG ColorServer and ColorProof, Font Explorer, Chili Publish and Active Directory

    Responsibilities

    • Key Responsibilities:

      • Implementation of new production environments, including setting up an on-location editing workstation
      • Setup of the technology in a new WPP joint venture facility within EMEA and providing first and second line support to the suites within EMEA
      • Deploy, manage and support computers for production users
      • Assist all job roles in the Joint Ventures, liaising with IBM Desk side support at Hogarth to ensure the site is fully supported
      • Document and update documentation on standard procedures in real time
      • Escalate and formally report faults to specialist engineers (including third party support when required)
      • To complete project work as set by the team manager
      • Working with standard application suites and custom workflow tools at Hogarth (detailed below)

       

      Additional Responsibilities:

      Occasionally, you will required to perform a task that is mainly performed by the (non Production) Support Technicians. This may include:

       

      • AV boardroom support and VIP support
      • Provide technical support to non production users

       

       

    Qualifications

    • Essential Experience & Skills Required:

      • Significant experience in similar role in a media production environment
      • An excellent working knowledge of production processes and services, including technical support for desktop issues
      • General "can-do" service attitude
      • Excellent time management skills & multi-tasking abilities within tight deadlines
      • Excellent communication skills and good organisational skills
      • Strong attention to detail
      • Able to adapt to new working methods & practice technology advances
      • Be able to work independently as well as part a team
      • Effective problem solving, able to recognise root causes and identify ways to overcome them
      • Good working knowledge of VFX 2D/3D workflow, Scripting (Bash)
      • Good Working knowledge of VFX Software (C4D, Maya) & Rendering (Arnold, RedShift)
      • Good working knowledge of Adobe Creative Cloud

       

       

      Desirable Experience:

      • Technical Experience of ProTools
      • Technical Experience of building Editing Suites
      • Technical Experience of File Formats, Codecs
      • Technical Experience of Licensing (Nodelocked / Server, inc LMTools, FLEXlm)
      • Font Management Systems
      • JAMF Casper knowledge

       

      The standard applications include, but are not restricted to; Adobe Creative Suite, Autodesk Maya, Autodesk Flame & Flame Assist, Avid ProTools, Maxon Cinema 4D, Deadline, Microsoft Office, Microsoft Exchange, Tektronix Aurora, Telestream Episode Engine, The Foundry Nuke, ESKO Automation Engine workflows, GMG ColorServer and ColorProof, Font Explorer, Chili Publish and Active Director

    • Salary range (£35-37k per annum)
    • Job location: London
    • Opening date: 25th October 2018 
    • Closing date: 22nd November 2018 

     

     

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