• Production Support Engineer

    Posted Date 4 months ago(18/04/2018 13:09)
    Job ID
    2017-1529
    # of Openings
    1
    Job Location(s)
    SG-Singapore
    Category
    Technology
  • Overview

    The primary function of the Production Support Engineer is to support the production users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely.

    Responsibilities

    • Deploy and maintain new workstations
    • Provide technical support for desktop issues
    • Support VIP members of Hogarth
    • Assist users in the Joint Ventures, liaising with IBM Deskside support at Hogarth to ensure the site is fully supported
    • Document and update documentation on standard procedures in real time
    • Escalate and formally report faults to specialist engineers (including third party support when required)
    • Working with standard application suites and custom workflow tools at Hogarth (detailed below)
    • Maintain meeting rooms’ A/V equipment
    • Technical support for in-house agency facilities
    • Adobe Creative Cloud support
    • Microsoft Office support

    Qualifications

    Essential Experience & Skills Required:

    • Good experience of Mac OS support
    • An excellent working knowledge of technical support for desktop issues
    • General "can-do" service attitude
    • Excellent time management skills & multi-tasking abilities within tight deadlines
    • Excellent communication skills and good organisational skills
    • Strong attention to detail
    • Able to adapt to new working methods & practice technology advances
    • Be able to work independently as well as part a team
    • Effective problem solving, able to recognise root causes and identify ways to overcome them
    • Good working knowledge of Adobe Creative Cloud
    • Font Management Systems
    • JAMF Casper knowledge

    Desirable Experience:

    • Media background would be advantageous
    • Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)
    • Apple Certified Support Professional (ACSP)

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